Apple Asks Customers to Wait to Pick Their Repaired Devices Until Retail Stores Open
A spokesperson of Apple, while talking to
Business Insider, confirmed that the
Apple customers who have not picked their devices brought to the retail stores
of Apple would have to wait until the Apple stores reopen. Further, the spokesperson said that Apple announced
officially to close all its stores based outside China on March 14 amidst the
significant health issue outbreak. But it was made clear to the people that the
Apple stores were remained open for two days even after March 14. The decision
to keep the stores open for two days was taken for the convenience of customers
so that they could pick up their devices from the stores.
Meanwhile,
the company and the representative of Apple tried their best to contact the
customers who have left their devices for repair at Apple stores through many
sources. The spokesperson said that the company representatives tried to
contact the people through emails and phones regarding their accessories, and
many of the customers turned to collect the devices. However, it is also quite
clear that many of the customers missed the phones and emails of the company
and could not receive the tools. It also seems that the time of two days was
quite not enough for some customers, and they could not collect the devices.
The
spokesperson further mentioned that those customers who could not collect their
devices such as Macs, iPhones, and Apple watches would have to wait for an
undisclosed time. The spokesperson of
Apple announced that the stores would open on March 27, but later the company
announced that the stores would remain closed till further notice. The decision
of Apple to keep its stores closed until further notice had aggravated the
problems of those customers who had not picked up their devices in the two days
when the stores were opened. Such customers have to, unfortunately, wait for
some unknown period as it is not clear that when Apple will open its stores.
The company
is continuously in touch with those customers whose devices were sent to the
repairs centers of Apple so they could collect the devices. It is not possible
for the company to get the devices shipped to its customers through regular
routes due to the current scenario all across the globe. Meanwhile, the company
has not shared or any information that when it will reopen the repair stores
but according to the written memo by the head of human resource and retail
stores department of Apple, Deirdre
O'Brien the company may start opening its repair stores all across the
globe in the first half of April.
Amidst the
worsening situation of significant health issue outbreak all across the globe,
the company has closed almost 458 its retail stores based in Taiwan, Hong Kong,
or in other parts outside of China for an indefinite period. The company has
also extended remote work facilities and work from home for its employees outside
of China. O'Brien further said that
the health of the customers, team members, and communities is essential for the
company and so the company has taken the decision. The company has also
arranged millions of masks for donating to the professionals of health care and the employees.
Blair Lennon is
a Internet Security expert and has been working in the technology industry
since 2002. As a technical expert, she has written technical blogs, manuals,
white papers, and reviews for many websites such as norton.com/setup.
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